Please note,

it is important that you understand your insurance benefits prior to starting therapy. Please call your insurance company to determine your benefits for Outpatient Therapy (in-network or out-of-network benefits).

Common Insurance Questions

What portion of my fees will my insurance pay?

The answer to this question depends on several factors that you should ask your insurance company when you call to verify benefits.  These questions include:

Do I have mental health/in-office counseling insurance benefits?

How much will the co-payment or coinsurance be per session?

Do I have out-of-network insurance benefits?

Will Teletherapy (video conferencing) be covered?

Is Ashley Cyr in-network or out-of-network with my insurance?

Do I have to meet my deductible before insurance covers the cost?

Do I need prior approval from insurance or my primary care physician for counseling in-office visits?

I am currently in-network with:

BCBS (Out-of-Network for Blue-Local Plans for Duke & WakeMed)

I am in the credentialing process for the following insurances and should be accepting them by October:

  • Aetna

Out of Network

If my practice is out-of-network with your insurance, you can still see me by paying at the time of the service. I will provide a Super Bill or an Invoice for you to submit to your insurance company for reimbursement. You are responsible for verifying out-of-network benefits with your insurance plan.

Or let a third party like ‘Better‘ handle your out-of-network claims. Better is an app for filing out-of-network health insurance claims. The steps in using Better are as follows:

  1. Come to your visit and pay your bill out-of-pocket. 2. Use Better to take a photo of the bill and submit your claim. 3. Get paid for your claim after it’s been processed.

***Better charges 10% of the money you get paid back. If your claim is not covered by your insurance or is applied to your deductible, Better is free to use. Download the Better iPhone app or sign up online

Cancelation Policy

There is a $50 fee for no-shows or late cancellation (without 24 hours’ notice).  No-Show or Late Cancellation can be waived with a medical note from a physician.